If you can't remember your Eidoo password, the only way to access your wallet is to uninstall and reinstall the app.
⚠️ BE CAREFUL ⚠️
First make sure you have the seed written down. The seed, or backup phrase, is the 12 words passphrase that was generated the first time you opened the wallet. Without the seed you shouldn't follow this procedure:
- uninstall the application
- download the application again from the App Store or Play Store
- launch the app, tap on “click here to restore your wallet” and enter your 12 words, at this point you can set a new password and access your wallet
⚠️ If you have doubts about the accuracy of the seed (the 12 words passphrase) or you don't have it, do not proceed in this way! ⚠️