How do I recover my BCH if I accidentally sent them into a Bitcoin Segwit Address on Eidoo?

Your funds can be recovered with the help of a BCH miner. They use your information to create a transaction on your behalf and include it in a block that they find (for a fee). We have had success in the past utilizing BTC.com’s recovery service here: https://bch.btc.com/docs/help/bch_segwit_recovery. *This automated service is discontinued but we've heard from users that they've received recovery assistance by emailing [e-mail]*

They require three pieces of information in order to recover your funds. 

1. Bitcoin Cash transaction hash on Segwit address

   • The wallet/exchange that sent the funds can provide this information

2. Public key for this Segwit address

   • The extended public key of a BTC Eidoo wallet can be retrieved using the 12 words (seed) of the backup:

     • Connect to the site https://iancoleman.io/bip39/ (for more security the tool on this site can also be used in offline mode)

     • In the “Mnemonic” section enter the 12 words in box “BIP39 Mnemonic” and select BTC-Bitcoin inside the Coin

     • In the “Derivation Path” section select the “BIP49” tab and starting from the first line enter the following values:
       Purpose -> 49
       Coin -> 0
       Account -> 0
       External/Internal -> 0 or 1

     • Check that all data entered is correct and transferred to the section below “Derived Addresses”

     • If all the data is correct you will find the public master key in the section "Account Extended Public Key"

3. Address to receive Bitcoin Cash

Enter these three pieces of information into the BTC.com form and they will attempt to recover your funds.